We compare our prices to our competitors' prices on a regular basis to make sure we're giving you the best price available online. But just in case we've overlooked something, here's our promise to you: if you find the same product available for a better price on another web site, we'll match it (if you haven't ordered yet) or we'll refund you the difference (if you bought it within the last 30 days)! So rest assured that you're getting the best deal you'll find online anywhere... with our first-class customer service to go with it! Please note that most of our prices include shipping, handling, and processing. A lot of competitors hide these costs and other hidden fees (which are often outrageous) deep in the “checkout” process. Price comparisons must be based on the total delivered cost.
To receive a price match, please email us with the following information:
- Your full name
- Your e-mail address
- Your phone number
- Name of the product you purchased or would like to purchase
- Competitor's price (including shipping, processing, handling, taxes, and any other applicable fees)
- Web site address (URL) of the competitor's product offering
"Lowest Price Guarantee" Terms & Conditions:
- Competitor's product must be the identical model from an authorized U.S. dealer. Specifically, the product must have the same U.S. manufacturer's warranty, model number, contain the same components, and must be brand new (not refurbished).
- Competitor's product must be in stock.
- We reserve the right to verify another online company's product availability and price before issuing a price match or refund
- We do not price-match on products listed on auction websites or member-only websites (such as sites that require a periodic membership fee).
- The Lowest Price Guarantee does not apply to obvious pricing errors or clearance or close-out items (since they are one-of-a-kind and priced according to their condition).
- The Lowest Price Guarantee applies to the TOTAL cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees.
- The Lowest Price Guarantee applies to products offered online via e-commerce websites. It does not apply to private party sales or products sold at "brick-and-mortar" stores.
- We reserve the right to refuse an order on which we would incur a loss. Furthermore, refunds are limited to the amount of gross profit we recognized on the sale (purchase price less our cost for the product).
